Module 4 examines how AI is transforming customer service from reactive support to proactive, personalized experiences, highlighting AI as the service front line and the evolving collaboration between humans and intelligent systems.
What’s included
8 videos
4 readings
1 assignment
1 peer review
1 plugin
8 videos•Total 95 minutes
Redefining Service in the Digital Age – 9 minutes
AI as the New Service Front Line – 10 minutes
Data-Driven Personalization and the Service Experience – 9 minutes
Emotion and Empathy in AI-Driven Service – 9 minutes
Human-AI Service Collaboration – 12 minutes
AI-Driven Service Innovation – 10 minutes
Guest Speaker: Clarence Lee – 27 minutes
Course Conclusion – 9 minutes
4 readings•Total 40 minutes
Module 4 Overview – 10 minutes
Module 4 Readings – 10 minutes
Congratulations on completing the course! – 10 minutes
Get Your Course Certificate – 10 minutes
1 assignment•Total 30 minutes
Quiz: Digital Service Management – 30 minutes
1 peer review•Total 60 minutes
Assignment: Digital Service Management – 60 minutes